At 89db, we believe that gaming should always be fun — something you do for entertainment, not something that causes stress or financial pressure. Responsible gaming is not just a policy for us; it is a genuine commitment to every player who chooses to play on our platform.
This page explains the tools available to help you manage your gaming activity, how to recognise when gambling might be becoming a problem, and how to get help if you need it. Whether you are a new player or a long-time member of the 89db community, these resources are here for you.
Responsible Gaming — 89db.one
Player Protection Tools
89db gives every player access to a full set of responsible gaming tools — completely free, available at any time, and easy to activate directly from your account settings.
Set a daily, weekly, or monthly deposit limit on your 89db account to control exactly how much money you put into the platform over any given period. Once your limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when you lower them, and any request to raise a limit includes a mandatory cooling-off period before it applies.
Available in Account Settings
A loss limit caps the total amount you can lose within a set time period — daily, weekly, or monthly. When your loss limit is reached, your account is automatically restricted from placing further bets until the period resets. This tool is one of the most effective ways to prevent chasing losses, which is one of the most common signs of problem gambling.
Available in Account Settings
It is easy to lose track of time when you are playing. Session time limits let you set a maximum duration for each gaming session on 89db. When your session limit is reached, you will receive a notification and be logged out automatically. You can set session limits from as little as 30 minutes up to several hours, depending on what works best for you.
Available in Account Settings
If you feel like you need a short break from gaming without committing to a full self-exclusion, a cooling-off period is the right tool. You can pause your 89db account for a set period — from 24 hours up to several weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once it has started.
Available in Account Settings
Self-exclusion is for players who feel that gambling is having a serious negative impact on their life and want to stop completely for an extended period. You can self-exclude from 89db for periods ranging from six months to five years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from 89db.
Contact Support to Activate
Reality check notifications remind you how long you have been playing and how much you have wagered during your current session. These pop-up reminders appear at intervals you choose — every 30 minutes, every hour, or at another interval that suits you. They give you a moment to pause, reflect, and decide whether you want to continue playing or take a break.
Available in Account Settings
Step by Step
Setting up your responsible gaming tools on 89db takes less than two minutes. Here is exactly how to do it. If you run into any difficulty, the support team is available 24/7 to help you get the right limits in place.
Immediate Effect: All limit reductions and cooling-off periods take effect the moment you confirm them. There is no delay — your protection starts right away.
Visit 89db.one and log in using your registered email and password. If you have not yet registered, you can create a free account in under two minutes.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find the "Responsible Gaming" section. All available tools — deposit limits, loss limits, session limits, cooling-off, and reality checks — are listed here.
Select the tool you want to activate, enter your preferred limit or duration, and confirm. The tool takes effect immediately for reductions and cooling-off periods.
For self-exclusion requests, contact the 89db support team directly via live chat or email at [email protected]. Self-exclusion is processed immediately upon request.
Know the Warning Signs
Most people who play at 89db do so for fun and within their means. But for some players, gambling can start to feel less like entertainment and more like a compulsion. Recognising the early warning signs is the first step to getting back in control.
Ask yourself honestly whether any of the following statements apply to you. If you answer "yes" to three or more, it may be worth taking a break and speaking to someone you trust — or contacting the 89db support team for help activating a cooling-off period or self-exclusion.
I sometimes spend more money on gambling than I originally planned to.
I have borrowed money or sold possessions to fund my gambling.
I feel restless or irritable when I try to cut down or stop gambling.
I gamble to escape problems, stress, or negative feelings.
I have lied to family or friends about how much I gamble or how much I have lost.
After losing, I feel a strong urge to return and win back what I lost.
Gambling has caused arguments or tension in my relationships.
I have missed work, study, or family commitments because of gambling.
I need to gamble with larger amounts to get the same level of excitement.
I have tried to stop gambling before but found it very difficult to do so.
If you answered yes to three or more of the above, we strongly encourage you to use one of the responsible gaming tools available on 89db — or to contact our support team directly. You can also reach out to a trusted friend or family member. Taking action early makes a real difference.
Our Commitment
Responsible gaming at 89db is not just about the tools we offer — it is about the culture and values that shape how the platform operates. Here is what we do behind the scenes to protect every player.
89db requires all players to be 18 years of age or older. Age verification is carried out during the registration process and again during KYC checks. Any account found to belong to a minor is closed immediately and all funds are returned. We take underage gambling extremely seriously and have zero tolerance for it on the platform.
The 89db platform monitors player behaviour for patterns that may indicate problem gambling — such as sudden increases in deposit frequency, extended session durations, or repeated attempts to reverse withdrawal requests. When these patterns are detected, our responsible gaming team may reach out proactively to check in with the player and offer support.
89db does not target promotional communications at players who have set deposit limits, are in a cooling-off period, or have self-excluded. Our marketing materials always include responsible gaming messaging and are never designed to encourage players to chase losses or gamble beyond their means. Players can opt out of all promotional communications at any time.
Every member of the 89db customer support team receives training in responsible gaming awareness. They are equipped to recognise signs of distress in player communications, to handle sensitive conversations with care, and to guide players towards the right tools or resources. If you reach out to support about a gambling concern, you will be treated with respect and without judgement.
Healthy Habits
The vast majority of 89db players enjoy the platform as a form of entertainment — the same way someone might enjoy watching a cricket match or going to the cinema. Keeping gaming in that category is straightforward if you follow a few simple habits.
These are not rules — they are practical tips from players who have found a healthy balance. Think of them as a guide to getting the most enjoyment out of 89db without letting it spill over into other areas of your life.
Read Our FAQPlay Responsibly
The best time to set your responsible gaming limits is before you start playing — not after. Create your 89db account today, set your deposit and session limits during registration, and enjoy the platform with complete peace of mind.
Questions about responsible gaming? Visit our FAQ or contact support at [email protected]