Help Centre

89db FAQ — Frequently Asked Questions Bangladesh

Got a question about your 89db account, deposits, withdrawals, games, or the mobile app? You are in the right place. Browse the most common questions from Bangladesh players below, or use the search to find exactly what you need.

Register Now Log In
50+
FAQ Answers
7
Topic Categories
24/7
Live Support
BDT
Local Currency

Quick Help

Most Common Topics Bangladesh Players Ask About

These are the areas where 89db players in Bangladesh most often have questions. Click any topic to jump straight to the relevant FAQ section.

Account & Registration

Questions about creating your 89db account, verifying your identity, changing your password, and managing your profile settings. Everything you need to get your account set up and running smoothly.

View questions →
Deposits & Withdrawals

How to deposit in BDT, which payment methods are accepted, how long withdrawals take, and what to do if a transaction is delayed. All the banking questions answered in one place.

View questions →
Bonuses & Promotions

How the 89db welcome bonus works, wagering requirements, which games count towards bonus play, and how to claim reload offers and free spin promotions available to Bangladesh players.

View questions →
Games

Questions about the 89db game library — how to play specific games, RTP rates, minimum and maximum bets, demo modes, and which games are available on mobile devices.

View questions →
Mobile App

How to download and install the 89db app on Android and iOS, troubleshooting installation issues, app updates, and how the app compares to the mobile browser version.

View questions →
Security & Responsible Gaming

How 89db protects your account and personal data, two-factor authentication, responsible gaming tools like deposit limits and self-exclusion, and how to get help if gambling becomes a problem.

View questions →

About This FAQ

Everything You Need to Know About 89db

This 89db FAQ page is designed to answer the questions that come up most often among players in Bangladesh. Whether you are brand new to 89db and trying to figure out how to get started, or you are an experienced player with a specific question about a withdrawal or a bonus, you should find the answer you need somewhere on this page.

We have organised the 89db FAQ into clear categories so you can jump straight to the topic that matters to you. The categories cover account registration, deposits and withdrawals in BDT, bonuses and promotions, the game library, the 89db mobile app, and account security. Each section contains multiple questions with detailed, straightforward answers written specifically for players in Bangladesh.

If you cannot find the answer you are looking for in this FAQ, the 89db support team is available 24 hours a day through live chat. You can reach support directly from any page on the website or from inside the 89db app. Our support team is familiar with the specific questions and concerns that Bangladesh players have, and they can help you resolve any issue quickly.

We update this FAQ regularly as new features are added to the 89db platform and as new questions come in from players. If you have a question that is not covered here, please reach out to support and we will add it to the FAQ so other players can benefit from the answer too.

Quick tip: Use the search box at the top of this page to find answers faster. Just type a keyword like "deposit", "bonus", or "withdrawal" and the relevant questions will be highlighted instantly.

Jump to Section
Account & Registration Deposits & Withdrawals Bonuses & Promotions Games Mobile App Security Responsible Gaming
Still Need Help?

Our support team is available 24/7 for Bangladesh players.

Email Support Responsible Gaming
Account Deposits Bonuses Games App Security Responsible Gaming

Account & Registration

Creating a 89db account takes less than two minutes. Click the Register button at the top of any page, fill in your email address, choose a username and a strong password, and confirm your details. Once you submit the registration form, you will receive a confirmation email. Click the link in that email to activate your account and you are ready to make your first deposit and start playing.

Yes. You must be at least 18 years old to register and play at 89db. This is a strict requirement and 89db reserves the right to request age verification documents at any time. Accounts found to belong to players under 18 will be closed immediately and any funds will be returned.

No. Each player is permitted to hold only one 89db account. Creating multiple accounts is a violation of the terms and conditions and may result in all accounts being suspended and balances being forfeited. If you have forgotten your login details, use the password reset function rather than creating a new account.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your 89db account and you will receive a password reset link within a few minutes. Click the link, enter your new password, and log in as normal. If you do not receive the email, check your spam folder or contact support.

Yes. 89db may request identity verification before processing your first withdrawal or if your account activity triggers a review. You may be asked to provide a copy of a government-issued ID and proof of your payment method. This process is standard across all reputable online gaming platforms and is in place to protect your account from unauthorised access.

Log in to your 89db account and navigate to the Account Settings section. From there you can update your contact details, change your password, and manage your notification preferences. Some details such as your registered name may require identity verification before they can be changed. Contact support if you need assistance with account updates.

Deposits & Withdrawals

89db supports a range of payment methods that are popular and accessible for players in Bangladesh. These include local bank transfers, mobile banking services, and other payment options that allow you to transact in BDT. The full list of available deposit methods is displayed on the cashier page when you are logged in to your account.

Most deposits at 89db are credited to your account instantly or within a few minutes. In rare cases, bank transfers may take slightly longer depending on your bank's processing times. If your deposit has not appeared after 30 minutes, contact the 89db support team with your transaction reference number and they will investigate promptly.

The minimum deposit amount at 89db is set at a level that is accessible for most Bangladesh players. The exact minimum varies depending on the payment method you choose. You can see the minimum and maximum deposit limits for each payment method on the cashier page before you initiate a transaction.

Log in to your 89db account, go to the cashier section, and select the withdrawal option. Choose your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your deposit where possible. Make sure your account is verified before submitting a withdrawal request to avoid delays.

89db aims to process withdrawal requests as quickly as possible. Most withdrawals are reviewed and approved within 24 hours. Once approved, the time it takes for funds to reach your account depends on your payment method. Mobile banking transfers are typically the fastest. Bank transfers may take one to three business days depending on your bank.

89db does not charge fees on deposits or withdrawals. However, your bank or payment provider may apply their own transaction fees. We recommend checking with your payment provider before initiating a transaction if you are concerned about third-party fees. All amounts shown in the 89db cashier are in BDT with no hidden charges applied by 89db.

Bonuses & Promotions

89db offers a welcome bonus to new players who register and make their first deposit. The details of the current welcome offer, including the bonus amount and any wagering requirements, are published on the Promotions page. We recommend checking that page before you register to make sure you are aware of the latest offer available to Bangladesh players.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw the winnings generated from it. For example, if you receive a bonus with a 20x wagering requirement, you need to place bets totalling 20 times the bonus amount before the winnings become withdrawable. The specific wagering requirements for each 89db promotion are listed on the Promotions page.

Bonus eligibility varies by promotion. Some 89db bonuses apply to all games in the library, while others are restricted to specific titles. The terms of each promotion clearly state which games are eligible for bonus play. Always read the promotion terms before claiming a bonus to make sure your preferred game qualifies.

Most 89db promotions are claimed automatically when you meet the qualifying conditions — for example, making a deposit of the required minimum amount. Some promotions may require you to enter a bonus code during the deposit process. Full instructions for claiming each promotion are provided on the Promotions page.

Yes. All 89db bonuses have an expiry period during which the wagering requirements must be completed. If the wagering requirements are not met within the specified time, the bonus and any associated winnings will be removed from your account. The expiry period for each bonus is stated in the promotion terms on the Promotions page.

Games

The 89db game library currently includes Double Exposure Blackjack, Jungle King, Hi-Lo, Dinner Delights, The Great Icescape, and Dinosaur Tycoon. Each game has its own dedicated page with full rules, paytable information, and gameplay guides. Visit the Game page for a complete overview of all available titles.

Yes. All games in the 89db library use a certified random number generator to determine outcomes. This ensures that every spin, card deal, and game result is completely random and cannot be predicted or manipulated. The RTP rates for each game are published transparently on the individual game pages.

Some 89db games offer a demo or practice mode that lets you play without using real money. This is a great way to learn the rules and get comfortable with the gameplay before committing any funds. Check the individual game page to see whether a demo mode is available for that title.

Double Exposure Blackjack currently has the highest published RTP in the 89db game library at 97.0%. Hi-Lo follows at 96.2%, and Jungle King at 95.8%. RTP figures represent the theoretical long-term return calculated over millions of game rounds. Individual session results will always vary from the published RTP.

Minimum bet sizes vary by game. Most 89db games are designed to be accessible for players with smaller bankrolls, with low minimum bets available. The exact minimum and maximum bet limits for each game are displayed on the game page and inside the game interface before you start playing.

Mobile App

Visit the App page on the 89db website to find the download link for your device. The 89db app is available for both Android and iOS. Follow the installation instructions on the App page. Android users may need to allow installation from unknown sources in their device settings if they are installing the APK directly.

Yes. The 89db app is completely free to download and install. There are no charges for downloading or using the app. You only spend money when you make a deposit and place bets within the games. The app is available for Android and iOS devices at no cost.

Yes. The 89db app includes all the same features as the full website — the complete game library, the cashier for deposits and withdrawals, promotions, account management, and live support. In many cases the app provides a faster and more streamlined experience than the mobile browser version, with optimised touch controls and quicker load times.

If the 89db app is not installing on your Android device, the most common reason is that installation from unknown sources is not enabled. Go to your device Settings, then Security or Privacy, and enable "Install unknown apps" or "Allow from this source" for your browser. Then try downloading and installing the APK again. If the issue persists, contact 89db support for assistance.

When a new version of the 89db app is available, you will typically see an update notification when you open the app. You can also visit the App page on the website to download the latest version manually. Keeping the app updated ensures you have access to the latest games, features, and security improvements.

Security

89db uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with third parties except where required by law. For full details on how your data is handled, please read the Privacy Policy.

If you suspect that someone else has accessed your 89db account, change your password immediately using the password reset function on the Login page. Then contact the 89db support team right away so they can review your account activity and take any necessary steps to secure your account. Do not share your password with anyone.

89db provides account security features to help protect your account from unauthorised access. Check your account settings for available security options. We strongly recommend using a unique, strong password for your 89db account and not reusing passwords from other websites or apps.

If you wish to close your 89db account, contact the support team via live chat or email. Before closing your account, make sure you have withdrawn any remaining balance. If you are closing your account for responsible gaming reasons, please also consider using the self-exclusion tools available on the Responsible Gaming page before taking this step.

Responsible Gaming

89db provides a range of responsible gaming tools to help players stay in control of their gambling. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion options. You can access these tools from your account settings or by visiting the Responsible Gaming page.

Log in to your 89db account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit may require a cooling-off period before the change takes effect, to give you time to reconsider.

Self-exclusion is a tool that allows you to block yourself from accessing your 89db account for a set period of time. This is useful if you feel that your gambling is becoming difficult to control. To apply self-exclusion, visit the Responsible Gaming page or contact the support team directly. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

Gambling at 89db is intended for adults aged 18 and over who can afford to play for entertainment. It is not suitable for everyone. If gambling is causing financial stress, relationship problems, or emotional distress, please stop playing and seek help. 89db is committed to promoting responsible gaming and provides tools and resources to support players who need them. Visit the Responsible Gaming page for more information.

Still Need Help?

Can't Find Your Answer? We're Here 24/7

If your question is not covered in this 89db FAQ, our support team is ready to help. Bangladesh players can reach us any time of day or night through the following channels.

Live Chat

The fastest way to get help. Our live chat support is available 24 hours a day, 7 days a week. You can access live chat from any page on the 89db website or directly from inside the mobile app. Average response time is under two minutes.

Available Now
Email Support

For less urgent questions or if you need to send documents, you can reach the 89db support team by email. We aim to respond to all email enquiries within 24 hours. Please include your registered username and a clear description of your issue to help us resolve it faster.

[email protected]
Help Resources

Browse the 89db help resources for detailed guides on specific topics. The Responsible Gaming page covers all the tools available to help you stay in control. The Terms and Conditions page covers the rules that apply to your account and all promotions.

Responsible Gaming → Terms and Conditions → Privacy Policy →

Ready to Play

Got Your Answers? Start Playing at 89db Today

Now that you know how 89db works, it is time to get started. Register a free account in under two minutes, make your first deposit in BDT, and explore the full 89db game library. Already a member? Log in and jump straight back into the action.

Create Free Account Log In Download App

View Promotions  ·  Browse Games  ·  Responsible Gaming